London Libraries Consortium
Waltham Forest Libraries
Terms and Conditions of Library Use
Terms and Conditions of use of Waltham Forest Libraries (hereinafter ‘the Service') is a service owned and operated by the London Borough of Waltham Forest, Town Hall, Walthamstow, London, E17 4JF. The terms ‘we', ‘us' or ‘the Council' where used mean the London Borough of Waltham Forest. The terms ‘library user’ means any person who enters the premises whether or not they are a Member and have enrolled for library services.
1. You agree to abide with all the following Terms and Conditions under which this Service is offered. We may suspend your access to the Service without prior written notice if you are in breach of any of these Terms and Conditions where it is necessary in order to safeguard staff or library users.
2. You also agree that if you are using the Service on behalf of another individual, you will make that individual aware of these Terms and Conditions and such individual(s) shall agree to be bound by these Terms and Conditions.
3. Library users are required to comply with Byelaws made under Section 19 of the Public Libraries and Museums Act 1964 by the London Borough of Waltham Forest.
Admission to Waltham Forest Libraries and Membership applications
4. Entrance to all public parts of the libraries is free and any member of the public can make use of the library.
5. All library members must possess a current membership card, which must be produced when items are borrowed from the library and shown to a member of staff if requested. Library users are responsible for the use of their cards and should not allow others to use it.
6. Applications for a membership card will be regarded as acceptance of these Terms and Conditions.
7. Applicants for a membership card are required to provide evidence of identification such as a utility bill or driving licence.
8. A parent or guardian must counter-sign the membership card for new members that are under the age of 16.
9. Membership cards are NOT transferable, and Waltham Forest library service must be notified of the loss of a membership card as soon as possible.
10. Library users will be held responsible for any item borrowed or the use of any equipment using their card unless that card has been reported to the library service as lost or stolen. There will be a charge made for lost membership cards, at the rate currently set by Waltham Forest Council.
11. One library card will be issued to each customer.
12. Library cards are required to be shown on each occasion that items are to be borrowed or when making a computer booking.
13. Library cards may be used at any of the libraries within authorities belonging to the London Libraries Consortium
14. Library members may only use their own cards when borrowing items or booking a computer.
15. Staff will use discretion in the cases of parents who are genuinely selecting items on behalf of their children or in the case of people borrowing on behalf of elderly people or people with disabilities in order to enable children and those with disabilities to access the service.
16. In order to operate the service, it is necessary when you sign up to the library collect the minimum personal data required, which includes name, address, date of birth, telephone number and email address. We are collecting this data because the data is necessary to carry out the agreement you have entered into i.e. becoming a library member. We may also seek personal information relating to gender, ethnicity, language and disability with your agreement but you are not obliged to provide that information
17. Waltham Forest Libraries is a member of the London Libraries Consortium (LLC), a consortium of London library authorities who share stock and standardised borrowing practices. Customers only require 1 library card which can be used seamlessly in any of the member authorities. The library membership form used in all libraries of LLC members, specifies that personal data is held on a common database and that it may be accessed by library staff in any authority.
18. If you have any questions or concerns about the way we process your personal data, contact firstname.lastname@example.org
Conduct within a Waltham Forest Library
19. Any furniture, fittings or equipment in a Waltham Forest Library must not be misused or their arrangement altered. Authorisation is required for the removal of any council property from the building.
20. Any damage or defacement of library materials is strictly prohibited. Library users are asked to report any instances of such defacement to library staff that they observe or become aware of.
21. Excessive noise, disturbance or unseemly behaviour is prohibited, including abusive or threatening behaviour to library staff or to other library users. Staff and other library users are entitled to work in or use the library without fear of verbal or physical abuse. The Council will take such action as is necessary to protect staff and service users which may include taking steps such as barring service users from the premises and obtaining injunction orders should that be necessary.
22. Library users are asked to treat others with consideration, in particular those with a disability.
23. Smoking and the use of e-cigarettes within the libraries (vaping) is not permitted in the library building or outside, near external doorways.
24. Disruptive mobile phone use is prohibited. Library users are asked to switch their mobile phones off or set them to silent mode in the library. Any calls should be made or taken, away from the quiet areas within the library.
25. No material other than official notices from the Council may be distributed within the library, without the permission of library staff.
26. Accessing our network or computer systems in a bid to copy, store, modify or transmit any material without ownership of that material or material that contains viruses, malware, spyware, worms, Trojan horses or any other computer code intended to destroy or limit the functionality of any computer system is not permitted.
27. The creating, accessing, copying, storing, transmitting or publishing of any material that is obscene, racist, defamatory or illegal, causes harassment or gross offence is not permitted. Anyone found abusing the Service in this way will be prohibited from future use and we may where an offence has been committed or is suspected to have been committed report this to the police.
28. Children under the age of 8 must be supervised at all times by their parent or guardian who must also monitor any use by children of public access computers.
29. Parents and/or guardians are required to take responsibility for the materials used and borrowed by members under the age of 16.
30. Parents/carers remain responsible for the children in their care while in the library.
31. Library staff are not to be requested to take responsibility for children of any age left unattended in the library and are instructed not to do so.
Loan facilities and terms of borrowing and use of books, audio-visual items and People’s Network computers
32. In order to borrow items or use the computer equipment library users must have a membership card, which must be produced whenever an item is borrowed. No item may be removed from the library unless it has been checked-out.
33. Library users may have a maximum of 36 items on loan at any one time. Books must be returned within the official period of loan as promoted in library publicity, but provided the book is not required by another reader, the period of loan can be extended for a further period. This can be done up to six times without the book(s) being brought into the library.
34. Items may be renewed at any London Consortium library, by our 24/7 automated renewals service on 0333 370 4700 or by visiting the library web catalogue and must give the membership card number or the barcode of the library material. The renewal of items reserved by others is not permitted.
35. A charge is payable for the loan of recorded music items, videos and DVDs. Charges will be payable for any items not returned by the due date. The current scales of charges are displayed in each library.
36. Provided a valid e-mail address is supplied customers will receive notification 2 days prior to any stock going overdue. If an item has been retained beyond the permitted time, reminders will be sent at approximately 6 weeks after they have become overdue. Reminders will be sent via e-mail/SMS if supplied. If a user has an item overdue they will not be permitted to borrow further items.
37. Our pre-overdue reminder service is supplied when available. In the unlikely event that our reminder service is unavailable customers remain responsible for ensuring that all items are returned by the date notified at the point of lending.
38. Waltham Forest Libraries is a member of the London Libraries Consortium (LLC), a consortium of London library authorities who share stock and resources and standardised borrowing practices. Customers only require 1 library card which can be used seamlessly in any of the member authorities. Please note that any fines incurred on your card are owed to the relevant London borough and not the LLC and that the library membership form used in all libraries of LLC members, specifies that personal data is held on a common database and that it may be accessed by library staff in any authority.
39. Borrowers are responsible for the loss of or damage to any items while in their possession or borrowed on their library cards. If a card is lost, library staff must be told immediately, as until such notification, the card holder remains responsible for whatever is borrowed on their cards.
40. Parents or guardians who act as guarantor for their children are responsible for any items borrowed by their children. Customers will be charged for lost or damaged items.
41. Parents must confirm their consent to library staff if their child wishes to use the Internet. Consent is usually obtained when the child joins the library service.
42. Customers who borrow music items, videos, DVDs or PlayStation games are asked to check them for damage at the time of issue and to point out to staff any apparent faults. Customers will be held responsible for any damage discovered when such items are returned.
43. Customers may reserve any item that is currently unavailable, either in person, or on the internet using the London Libraries Consortium Catalogue which makes the stock of 16 other library services available. We ask customers to appreciate that unless the item is currently in stock in their home authority, it may take longer to supply the item, particularly if it is supplied through the inter-library loans service.
44. Customers will notify library staff immediately of any change of name and address.
45. No books, maps, manuscripts or other reference articles may be removed from the Reference Section.
46. No newspaper or periodicals or supplements/inserts are to leave the library, (unless they are clearly designated as being for loan), they must not be written on or any articles torn out.
47. Photocopies are provided subject to the provisions of the Copyright, Designs and Patents Act 1988, and upon payment of the appropriate charge.
48. Personal belongings may not be left unattended in a library without the permission of a member of staff. Waltham Forest Libraries cannot accept responsibility for any personal belongings left unattended in the library.
49. Library staff may refuse to loan items, and may deny the use of a library to anyone who:
- Refuses to comply with these Terms and Conditions of Library Use
- Indulges in any form of anti-social behaviour which may disturb other library users
- Are overtly racist, homophobic, sexist or aggressive to staff or other users.
50. Parents/carers remain responsible for the children in their care while in the library.
51. Library users should not attempt to reserve study places by leaving personal belongings at desks when they have left the building. Library staff may clear away belongings to allow others to use study places. Note that any unattended belongings are left at the owner’s risk.
Use of information technology services within the library
52. The use of information technology facilities within the library is governed by the Computer Misuse Act 1990, the Data Protection Act 2018 and the Digital Economy Act 2010.
53. Failure to observe any of the foregoing provisions may, in the first instance be dealt with by a member of library staff or authorised representative, who may take such action as is reasonable in the circumstances including temporarily suspending your use of services.
54. Should your breach of these terms and conditions be deemed significant enough you will be notified of your suspension from library services in writing. We will specify the duration of your suspension and the reasons for it. At the end of your suspension you may be required to meet with the Libraries Manager or authorised representative to agree an Acceptable Usage Policy prior to using services again.
55. Suspended Library users have a right of appeal against the decision of the library staff or authorised representative to the Head of Customer Services. Appeals should be made in writing to the Head of Customer Services. The decision of the appeal will be final.
56. Complaints about the service will be dealt with under the London Borough of Waltham Forest’s complaints procedure
Waltham Forest Libraries - Byelaws
Byelaws made under Section 19 of the Public Libraries and Museums Act 1964 by the London Borough of Waltham Forest.
1. In these byelaws, unless the context otherwise requires:
(a) "the Act" means the Public Libraries and Museums Act 1964;
(b) "the Library Authority" means the London Borough Council of Waltham Forest;
(c) "library" means any library, art gallery or museum for the time being maintained by the Library Authority for the purposes of its functions under the Act and includes a vehicle when being used for those purposes;
(d) "the Librarian" means the person appointed as such by the Library Authority or, in his absence, any other person authorised by the Library Authority to act on his behalf;
(e) "library officer" means the librarian or any other person employed by the Library Authority for the purpose of its functions under the Act;
(f) "book" includes any and every book, journal, pamphlet, music score, manuscript, picture, print, photograph, engraving, etching, deed, map, chart, plan, gramophone record, film and any other article of a like nature forming part of the contents of the Library, Art Gallery or Museum or lent to any person by or on behalf of the Library Authority.
2. An act necessary for the proper execution of his duty by a library officer shall not be deemed to be a contravention of these Byelaws.
3. A person shall not give a false name or address for the purpose of entering any part of the library or for the purposed of using any facilities provided in connection therewith.
4. A person who is offensively unclean in person or in dress, or who is suffering from an offensive disease, shall not enter or use the library.
5. Except with the consent of a library officer, a person shall not:
(a) cause or allow any dog (other than a guide-dog accompanying a blind person) or other animal belonging to him or under his control to enter or remain in the library or
(b) bring into any part of the library a wheeled vehicle or conveyance (other than a hand-propelled invalid chair).
6. A person shall not, after proper warning by a library officer, remain in the library after the time fixed for its closing.
7. A person shall not, unless duly authorised, take any book from the library.
8. A person shall not carelessly or negligently soil, tear, cut, deface, damage, injure, or destroy any book or the furniture, fittings, or other contents of the library.
9. Except with the consent of a library officer, a person shall not make a tracing or rubbing of any portion of a book.
10. A person who
(a) after the end of the period for which it was lent has the charge or possession of a book borrowed from the Library or from anybody or person acting on behalf of the Library Authority, and
(b) after having been requested in writing by the Library Authority to deliver it up to that Authority has failed to do so within a period of fourteen days after the date of the request, and
(c) has not paid to the Library Authority in respect thereof an agreed sum by way of compensation shall not, except with the consent of the Librarian, borrow any further book from the library.
11. A person from whom any sum is due to the Library Authority by reason of a charge made under Section 8 (2) of the act in respect of failure to return a book before the end of the period for which it was lent shall not, except with the consent of the Librarian, borrow any book from the library after having been notified in writing by the Library Authority of the amount due.
12. (I) A person having the charge or possession of any book which the Library Authority is entitled to have returned to it shall deliver it up to that Authority within fourteen days of the service upon him by the Authority of a notice requiring him so to do.
(II) For the purposes of this byelaw, a notice may be served upon any person by delivering it to him, or by leaving it at his usual or last known place of residence, or by sending it by registered post or recorded delivery service address to him at that place.
13. A person shall not behave in a disorderly manner in the library or use violent, abusive or obscene language therein.
14. A person shall not spit in the library.
15. A person shall not, after warning by a library officer, persist in sleeping in the library.
16. A person shall not engage in audible conversation in any part of the library set apart as a reference department or for reading after having been requested not to do so by a library officer.
17. A person shall not wilfully obstruct any library officer in the execution of his duty or wilfully disturb, obstruct, interrupt or annoy any other person in the proper use of the library.
18. A person shall not display, distribute, affix or post any bill, placard or notice in, to or upon any part of the library.
19. A person shall not, without the consent of the Librarian, offer anything for sale in the library.
20. A person shall not lie on the furniture or fittings of the library or on the floor thereof.
21. A person shall not smoke or strike a light in any part of the library set apart for the use of the public, except in any part thereof in which, when it is being used for an educational, cultural or other event under section 20 of the Act, the Library Authority allows smoking.
22. A person shall not, except with the consent of a library officer, partake of refreshments in the library, except in any part thereof in which, when it is being used for an education, cultural or other event under section 20 of the Act, the Library Authority allows the partaking of refreshments.
23. Except with the consent of the Librarian, a person shall not cause or allow any photographic apparatus or any apparatus for the reception of sound broadcasting or for the recording or reproduction of sound to be operated in any part of the library set apart for the use of the public.
24. Every person who shall offend against any of the foregoing Byelaws (other than Byelaws 10 and 11) shall be liable on summary conviction to a fine not exceeding the sum of five pounds.
25. Every person who, within the view of a library officer, contravenes any of the foregoing Byelaws may be excluded or removed from the library by such officer if:
(a) his name or address are unknown to and cannot readily be ascertained by the Officer or
(b) from the nature of the contravention or from any other fact of which the officer may have knowledge or be credibly informed there is reasonable ground for belief that his continuance in the library may result in another contravention of the Byelaws or that his exclusion or removal from the library is otherwise necessary for the proper use and regulation thereof.
26. On the coming into operation of these Byelaws, the Byelaws relating to Libraries which were made by the Leyton Borough Council on the 9th day of October, 1934 and the 24th day of November, 1955 and which were confirmed by the Board of Education and the Minister of Education on the 14th day of November 1934, and the 23rd day of January, 1956 respectively shall be revoked.