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Tower Hamlets

How to Reserve

How to Reserve How to Reserve

Free Reservations

You can place a reservation for stock held within this London Libraries Consortium [LLC] catalogue for free, if you are an Idea Store library member and if you choose a Tower Hamlets location as a your pick up branch. Please note, that reservations for Tower Hamlets CDs and DVDs are free, however there is a premium charge of £5 for each item reserved from outside the borough.

Please be aware, that if you are an Idea Store library member and you choose a pick up location outside Tower Hamlets you may incur a charge.

How to make a reservation

1.    Sign-in with your library card number and PIN or username and password
2.    Search the catalogue
3.    Select the item that you wish to reserve from the search results list.
4.    Click ‘Reserve'
5.    In the ‘Pickup Branch' select the library from which you would like to collect the item
6.    Click ‘Save' to save the reservation

How to view your reservations

1.    Sign-in with your library card number and PIN or username and password
2.    Click ‘My reservations'

The status of your reservation

Active - the reservation has been placed and shelf checks etc are being carried out or the item is on loan awaiting return.

Expired - reservations are active for 1 year.

In transit - the item is on its way from its home location to the chosen pick up branch.

Available for collection - the item has arrived at the pick up branch and is awaiting collection. 

Collection period expired - items are available for collection for 2 weeks.

How to change a reservation

1.    Sign-in with your library card number and PIN or username and password
2.    Click ‘My reservations'
3.    Click ‘Edit' beside the reservation you want to edit.
4.    In the ‘Pickup Branch' select the branch from which you would like to collect the item.
5.    Click ‘Save' to save any changes, or click ‘Cancel' to cancel any changes.

How to cancel a reservation

1.    Sign-in with your library card number and PIN or username and password
2.    Click ‘My reservations'
3.    Click ‘Remove' beside the reservation you want to delete.

How to reserve an item that is not in stock

Requests for book titles not in stock within the LLC are charged at £5 per item.
Charges payable by all adults.
Please visit the Help Desk of your local Idea Store library if you would like to place a Premium Reservation Service request.

 

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