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Bexley

Bexley Walks accessibility statement

Accessibility statement for Bexley Walks

This accessibility statement applies to the Bexley Walks mobile application available via https://www.bexley.gov.uk/discover-bexley/archives-and-local-history/bexley-walks-mobile-app/walk-way.

This mobile application is run by the Bexley Local Studies and Archive Centre.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this mobile application is

We know some parts of our app are not fully accessible:

  • Not all images have alt text.
  • The iOS version for Apple devices is not fully compatible with accessibility features VoiceOver and Voice Control which affects navigation.
  • The Android version is not fully compatible with TalkBack and Voice Access accessibility features affecting navigation.
  • Focus does not travel through elements in the expected order.
  • Some links lack visual indication that they are links.
  • There are multiple duplicate links on many pages requiring more navigation and creating redundancy.
  • Increasing text size on devices only affects some of the text in the app.
  • Header formatting and organisation could be improved to better convey information, structure and relationships.
  • The contrast is not high enough between the close button when you open an image and it isn't obvious you can scroll for more pictures
  • Landscape mode is not available on phones.

Feedback and contact information

If you are experiencing issues accessing the information in Bexley Walks please contact us.

The walks in this app are also available on a website bexleywalks.co.uk.You may find this easier to access.

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We are located on the first floor at Central Library in Bexleyheath. You will find our address and a link to an accessibility guide on Central library's web page. For more information you can also contact us directly:

If you are D/deaf, hearing impaired or have a speech impediment and need assistance when contacting us by phone or visiting us in person, then please contact the Bexley Deaf Centre:

For more information, visit the Bexley Deaf Centre website.

Technical information about this website’s accessibility

The Bexley Local Studies and Archive Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Alternative text for images

Some images do not have an appropriate text alternative, so people using a assistive technologies will not receive the information that best describes the image. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

Semantic structural issues

Some pages are missing a main header to describe what the page is about. Other headers are styled in a way that doesn't convey the structure of the content which can make it harder for someone to find what they want on the page. This fails WCAG 2.1 success criteria 1.3.1 Info and Relationships.

We plan to review text alternatives for all images and fix headers by the end of November 2021. When we publish new content we’ll make sure it meets accessibility standards.

Disproportionate burden

Many of the Bexley Walks accessibility issues come from the templates which this mobile application has been built on. 

The sequence in which content is presented on the pages with many trails or stops on, such as the homepage, is not the expected logical order. This is particularly the case in landscape on a tablet. This can cause confusion to someone reading and navigating through it. 

The back and menu buttons can not be properly interacted with using accessibility settings. They do not show focus and in some cases can't be triggered which the setting active. Similarly the images on trail stops wouldn't open to a larger view and the images were obscured.

Some links such as the Direction link on the pages for stops do not show signs of being a button. They are neither underlined nor do they have the ">" sign at the end that other links next to it have. This causes an inconsistency and makes information harder to find.

Pages showing multiple trails or stops have several identical links for each trail next to each other. This creates redundant links that need extra navigation to get through to get to later content.

Using a device's settings to increase the text size of make it bold doesn't not work on all the text on the app. Very little changed on the iOS devices.

Contrast is not high enough between the close "X" icon on Image pages. It is also not obvious enough there are other pictures you can scroll through. The dots or arrows are too small and hard to see.

It’s not possible to change the orientation on mobile phone from vertical to horizontal. This can make it more difficult for some people to handle or to view from a device mounted in a fixed landscape position.

We have assessed that the costs of these considerable changes required to make the app compliant would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment on this position in June 2022.

Content that’s not within the scope of the accessibility regulations 

At the time of writing, we are not aware of any content that falls outside the scope of the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 22 June 2021. It was last updated on 23rd June 2021.

These mobile applications were tested in June 2021. Testing was carried out by the Library IT Team using an iPhone 7, iPad Pro and Samsung A40. The site is built using reusable templates and features so each one of these was tested so that all elements of pages were tested.

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