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Accessibility statement

Accessibility statement

Accessibility statement for

This accessibility statement applies to the Bexley Library Service website at

This website is run by Bexley Library Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • The contrast is not high enough between some text and it's background.
  • Most older PDF documents are not fully accessible to screen reader software.
  • Not all headers are marked with the appropriate tags to help convey the page structure.
  • Sites linked from our webpages but not run by Bexley Library Service
  • Some third-party Social Media content not created by the Library service.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Each of our Library branches has a link on their  page to an accessibility guide on the AccessAble website. For more information you can also contact us directly:

If you are D/deaf, hearing impaired or have a speech impediment and need assistance when contacting us by phone or visiting us in person, then please contact the Bexley Deaf Centre:

For more information, visit the Bexley Deaf Centre website.

Technical information about this website’s accessibility

The Bexley Library Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

Our current website has non-accessible issues which include the following reasons.

Non-compliance with the accessibility regulations

Alternative text for images

Some images do not have the most effective text alternative, so people using a screen reader will not receive the information that best describes the image. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to review text alternatives for all images by the end of January 2022. When we publish new content we’ll make sure our use of images meets accessibility standards.

Contrast issues

There is some text that does not provide enough contrast with it's background, making it more difficult to read. For example the Navigation and Account headers. This fails WCAG 2.1 success criteria 1.4.3 Contrast (Minimum).

Semantic structural issues

When certain frames and their inbuilt titles are used around sections of pages, such as on our library branch pages, they do not provide the semantic structure of header tags. This fails WCAG 2.1 success criteria 1.3.1 Info and Relationships.

General PDF and Word files

There are 3 documents on this website in Word or PDF format which are not exempt from the regulations but which do not currently comply with them. These generally contain readable text content, but have not been tagged or formatted to raise their accessibility up to the required standards.

These documents are due to be replaced before the launch of our new website by the end of January 2022 and will be made accessible in their new versions.

Disproportionate burden

We are not claiming Disproportionate Burden.

Content that is not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.  We have 11 documents which are due to be replaced before the launch of our new website by the end of January 2022 and will be made accessible in their new versions.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We will soon be relaunching our website to bring it up to a higher standard of accessibility. This will be routinely tested and we will respond to feedback as we work towards making our services as accessible as possible.

Third-party content

The Bexley Library Service website acts as a gateway to several third-party services over which we have no direct control. We are reviewing our online services provided this way and hope to address any shortcomings.

Bexley Archive's Online Catalogue is provided through a third-party web publishing platform called CalmView. Some aspects of its accessibility are outside of our immediate control. If you have issues accessing the online catalogue you can contact the Local Studies and Archive department:

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was updated 15 December 2022.

This website was tested in September 2020. Testing was carried out by the Library IT Team.

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