Accessibility statement for

This accessibility statement applies to the Bexley Library Service website at

This website is run by Bexley Library Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. has help on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • It is not possible to navigate all parts of the website via the keyboard.
  • Catalogue search suggestions are not accessible to screen readers.
  • Book cover images lack text if the image is missing or poor.
  • Sites linked from our webpages but not run by Bexley Library Service.
  • Some third-party Social Media content not created by the Library service.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Each of our Library branches has a link on their page to an accessibility guide on the website. For more information you can also contact us directly:

If you are D/deaf, hearing impaired or have a speech impediment and need assistance when contacting us by phone or visiting us in person, then please contact the Bexley Deaf Centre:

For more information, visit the Bexley Deaf Centre website.

Technical information about this website’s accessibility

The Bexley Library Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Cover images lack text if the image is missing or poor

An item on a book list carousel with a poor or missing image does not tell sighted users what the item is. They would have to follow it's link to the catalogue item page to find this information. This fails the WCAG 2.1 Success Criteria 1.4.5 (Images of Text). Our supplier is working on a solution to this during 2022.

Search suggestions cannot be read by screen readers

When using the search the catalogue link from the navigation bar or Menu the search suggestions offered can not be read by screen readers. This fails the WCAG 2.1 Success Criteria 1.3.1 (Info and Relationships). Our website supplier has a fix for this issue planned for release in 2023.

Speech reader issues on My account - My loan page

A tested Window 10 laptop top using the NVDA speech reader found repetition of unnecessary terms at the beginning of the page. Our supplier is working on a solution to this during 2022.

Redundant title attributes

There are redundant title attributes on a small number of links on the site. This can cause additional navigation for keyboard users and repetition for users of screen readers. This has been identified by our supplier as part of a larger issue that will be updated as part of a future updated version of the site. Our supplier is working on a solution to this during 2022.

Inconsistent control identification

Expanding hidden content, such as is found in the FAQ section, is marked with a downward arrow in all but one page. The template on the My profile page uses the word Show. The My account link in the top right menu bar changes responsively to a icon labelled My Pages. This fails the WCAG 2.1 Success Criteria 3.2.4 (Consistent Identification). We are currently talking with our supplier about options for fixing this. Our supplier is working on a solution to this during 2022.

Timer function

The website has a timer function that counts down until the page becomes outdated. This fails the WCAG 2.1 Success Criteria 2.2.1 Timing Adjustable. Our supplier is looking to resolve this in 2022 to 2023.

PDF forms

The Volunteer and DofE Volunteer Application forms are currently published as a PDF form, designed to be printed out and filled in by hand. These forms fail a number of WCAG 2.1 success criteria – but are also fundamentally inaccessible to anyone unable to print, see and write onto paper forms. The pages they are on includes a link that you can use to request the PDF form in an accessible format. Forms are also available for collection from Council managed Library branches.

What we’re doing to improve accessibility

We have recently relaunched our website to bring it up to a higher standard of accessibility. This will be routinely tested and we will respond to feedback as we work towards making our services as accessible as possible.

Third-party content

The Bexley Library Service website acts as a gateway to several third-party services over which we have no direct control. We are reviewing our online services provided this way and hope to address any shortcomings.

Bexley Archive's Online Catalogue is provided through a third-party web publishing platform called CalmView. Some aspects of its accessibility are outside of our immediate control. If you have issues accessing the online catalogue you can contact the Local Studies and Archive department:

Preparation of this accessibility statement

This statement was prepared on 25 January 2022. It was last updated on the 29 March 2022.

Our supplier has worked in compliance with WCAG 2.1 AA when developing and designing the website. This website was tested January 2022. The site is built from reusable templates and features, so each of these was tested so that all pages were then made of parts that had been tested. Testing was carried out by the Library IT Team.